SAP Knowledge Base Article - Public

2705938 - Tokens displaying in Offer Letter - RCM

Symptom

When generating Offer Letter tokens point to the fields that are empty. The placeholder remain on the Offer Letter.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create Offer Letter do not associate any values to the token.
  2. Preview Offer Letter page loads with the tokens populated

Cause

If the value for the field associated to the token is blank, the token will remain as a reminder to the user that it should be manually replaced or the data should be filled into the field before generating a letter.

Resolution

This is expected behavior when previewing the Offer Letter via email or PDF. Please see example below:

After setting up the offer letter to your satisfaction, click the Next Step button to preview the offer letter.

Preview_Offer_ Letter.png

A preview page loads, with the tokens populated. If the value for the field associated to the token is blank, the token will remain as a reminder to the user that it should be manually replaced or the data should be filled into the field before generating a letter.

See Also

Recruiting Management - Previewing Offer Letters at: https://help.sap.com/viewer/8e41a3b5b38c43cf9b67da13d7b39470/latest/en-US/a732141efbd94005bdc165b7d516642c.html?q=Previewing%20Offer%20Letters

Keywords

Tokens displaying in Offer Letter ,  Previewing Offer Letters , Tokens , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions