SAP Knowledge Base Article - Public

2705381 - Delay Mails to Disqualified Candidates Behavior When the Candidate is Moved to Other Status

Symptom

Disqualification Notification mail is triggered to all disqualified status in Edit Applicant Status Configuration.

'Delay Emails to Disqualified Candidates' is set as 72 hours in Manage Recruiting Settings.

When I move a candidate to another status(qualified or another disqualified status) from disqualified status WITHIN 72 hours,

what is the system behavior for triggered Disqualification Notification mail?

Environment

Successfactors Recruiting Management

Reproducing the Issue

Disqualification Notification mail is triggered to all disqualified status in Edit Applicant Status Configuration.

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'Delay Emails to Disqualified Candidates' is set as 72 hours in Manage Recruiting Settings.

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Scenario 0- Manually move the application to a disqualification status.

Scenario 1- Manually move the application to a disqualification status. Within 72 hours, move the application back to a qualified status.

Scenario 2- Manually move the application to disqualification status A Within 72 hours. Within 72 hours, move the application to disqualification status B

Resolution

Scenario 0- Manually move the application to disqualification status.

Candidate will receive the email in 72 hours due to email delay job.

 

Scenario 1- Manually move the application to disqualification status. Within 72 hours, move the application back to a qualified status.

Disqualification Notification mail won't be sent.

 

Scenario 2- Manually move the application to disqualification status A Within 72 hours. Within 72 hours, move the application to disqualification status B.

Candidate will receive the email with disqualification status B, but not disqualification status A. Candidate will receive the mail triggered with the latest status.

Keywords

Disqualification Notifications, trigger mail, in process status , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions