SAP Knowledge Base Article - Public

2705053 - Failed to acquire data from universe with error "Some services are temporarily unavailable. Thank you for your patience while we find a solution." in SAP Analytics Cloud (SAC)

Symptom

  • Failed to acquire data from universe with error "Some services are temporarily unavailable. Thank you for your patience while we find a solution." in SAP Analytics Cloud (SAC)  
  • The following stack could be found in trace monitor:

    Exception@/sap/fpa/services/core/system/Exception.xsjslib:127
    ExceptionDAService@/sap/fpa/services/dataAcquisition/DAService.xsjslib:60
    _createDAServiceException@/sap/fpa/services/dataAcquisition/DAService.xsjslib:607
    _sendRequest@/sap/fpa/services/dataAcquisition/DAService.xsjslib:516
    DAService.prototype.getJob@/sap/fpa/services/dataAcquisition/DAService.xsjslib:341
    DAServiceBrokerImpl.prototype.getJob@/sap/fpa/services/dm/schedule/queryTypeBrokers/DAServiceBrokerImpl.xsjslib:42
    DAFrameworkDataImportJobAction.prototype.pollExecuteQueryJob/aJobResults<@/sap/fpa/services/dm/schedule/DAFrameworkDataImportJobAction.xsjslib:184
    DAFrameworkDataImportJobAction.prototype.pollExecuteQueryJob@/sap/fpa/services/dm/schedule/DAFrameworkDataImportJobAction.xsjslib:173
    run@/sap/fpa/services/job/Schedule.xsjs:111

Environment

  • SAP Analytics Cloud 2018.17.3

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Open the problematic model based on import universe connection.
  3. Try to update model by acquiring data from query based on the import universe connection.
    => Fail with error "Some services are temporarily unavailable. Thank you for your patience while we find a solution."

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, import, acquire, universe, unx, BO, schedule, update , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Bug Filed

Product

SAP Analytics Cloud 1.0