SAP Knowledge Base Article - Public

2704864 - Error Code: java.lang.NumberFormatException: null - WebEx

Symptom

When a new scheduled offering (SO), with an instructor that will use WebEx, is being created or when an existing scheduled offering segment, that has WebEx, is being edited, at the moment the save option is applied, the system throws the following error message: "The meeting could not be updated on the VLS server. Please try again later or note the error code and contact your VLS administrator. VLS Error Code: java.lang.NumberFormatException: null."

New SO:

new.jpg.png

Editing an SO segment:

edit.jpg.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

To reproduce the error when creating a new SO. In the LMS admin side, click on:

  1. Learning > Scheduled Offerings > Add New >
  2. Fill out the mandatory and desired fields > Save > The "Validation Error" will appear: "The meeting could not be updated on the VLS server. Please try again later or note the error code and contact your VLS administrator. VLS Error Code: java.lang.NumberFormatException: null."

To reproduce the error when editing an SO segment. In the LMS admin side, click on:

  1. Learning > Scheduled Offerings > Search for the desired SO and access it >
  2. Segments > Select the desired segment > Edit the desired fields > Save/Save And Close > The "Validation Error" will appear: "The meeting could not be updated on the VLS server. Please try again later or note the error code and contact your VLS administrator. VLS Error Code: java.lang.NumberFormatException: null."

Cause

It happens because the WebEx VLS configuration file does not contain the selected SO time zone when it was being added/edited.

Resolution

It is necessary to review the WebEx VLS configuration file and its existing time zones. Take a look at the related KBAs below and at the attached "VLS_WebEx" file.

In the LMS admin side, click on:

  1. System Admin > Configuration > VLS Configuration > Select the desired WebEx VLS configuration file and access it.

See Also

2662493 - SAP SuccessFactors Learning Virtual Learning Service (VLS) User Assistance Documentation Link

2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips

Keywords

error, code, java.lang.NumberFormatException, null, webex, scheduled offering, vls , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

VLS_WebEx.xml