SAP Knowledge Base Article - Public

2704768 - Courses locked by pending E-Signature event when Course Home is turned on

Symptom

  • Users are not able to launch a second course that has E-Signature enabled, if they don't verify the E-Signature Learning Event from the previous item completed, when Course Home feature is turned on.

Environment

  • Learning Management System

Reproducing the Issue

  1. Create 2 courses with E-Sig ON; 
  2. Assign it to a test user; 
  3. Launch 1st, complete it, but DO NOT sign it; 
  4. Launch 2nd, "You have course(s) that require electronic signature. Sign Now" message will pop up at the top. 
  5. Not able to launch content object, "Start Course" button is grayed out.

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Cause

  • If there are multiple courses with e-signature turned on and the learner did complete a course that had e-signature turned on but did not complete e-signature process, then all the courses which have e-signature turned on will be locked. The system assumes that there is a security risk and the learner will not be able to complete this course as well.

Resolution

  • Users will necessarily complete the E-Signature process to move on to the next course. This is working as designed, as stated by Learning Product Management

Keywords

Course Home, E-signature, course locked, user not able to launch course, You have course(s) that require electronic signature. Sign Now , KBA , LOD-SF-LMS-CNT , Content , Product Enhancement

Product

SAP SuccessFactors Learning all versions