SAP Knowledge Base Article - Public

2704616 - Include Inactive Users option in Ad Hoc reports is not getting saved. Refine Criteria not working

Symptom

  • Inactive User option in Ad Hoc reports is not getting saved if we edit the report.
  • The 'Refine Criteria' button does not respond

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Ad Hoc reporting / Report Table

Reproducing the Issue

  1. Create an Ad Hoc /  Report Table report for any domain (Example - Employee Profile).
  2. Enable the 'Include inactive users' option in the People pill
  3. Save the report and run it.

    First_Run_After_Creation.jpg
    The report saves and run successfully and inactive users are included as expected.
  4. Return to the Reporting listing page / Report Center Page.
  5. Edit the same report again and check the People pill.

    Save_Edit.jpg

    1. The include inactive users option has been removed automatically
    2. The 'Refine Criteria' button does not respond
    3. Running / Previewing the report now will not include inactive users

Cause

The ‘Refine Criteria’ and ‘Include Inactive Users’ options currently rely on the People scope’s filtering options.
The issue occurs only in the instances which do not have any filter option defined.

Admin Center > Filtering options

Resolution

Our Engineering team is currently working on a code fix.
Internal ticket # for reference - AYT-20868

Interim workaround - Enable at least one Filter Criteria  under Admin Centre > Filtering options

Keywords

Include Inactive users not getting saved
Refine Criteria not working
null pointer exception
Ad Hoc reports
AdHoc reports
Ad-Hoc reports
Report Table , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , Bug Filed

Product

SAP SuccessFactors HCM Core 1805