SAP Knowledge Base Article - Public

2704599 - Interactions Not Getting Resized With Shortcut Control Shift Z

Symptom

When using the keyboard shortcut Control + Shift + Z, the Interactions are not getting resized, however this is working for Notes.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Using Fiori go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the subject of the Ticket).
  4. Go to the Notes facet, and click on Add.
  5. Now press Ctrl+Shift+Z, the screen will get resized.
  6. Now go to the Interactions facet.
  7. Click on New.
  8. Now press Ctrl+Shift+Z, the screen will not get resized.

Cause

The Interactions facet is working as designed. At the moment the resize feature is not available for Ticket Interactions.

Resolution

This is the expected behavior for the Service scenario and it is based on how the system was initially designed. In case you have a request for a different behavior, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by the Cloud Service Center on https://www.sap.com/services/application-development.html .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


An alternative option may be to check the SAP Customer Influencer Site to submit an idea: Influence Portal

See Also

More details about the resize feature can be seen here: Help Portal

Keywords

Control; Shift; Interactions; Resize; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer all versions