SAP Knowledge Base Article - Public

2704246 - You Can Not Define The End Message For a Satisfaction Survey

Symptom

You are trying to define a survey end message for your Satisfaction Survey, but you could not find the section Survey End Message in the Design view.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Open your Satisfaction Survey.
  3. Go to the Design facet.
  4. The section Survey End Message is not available.

Cause

The section Survey End Message needs to be added to the Design facet.

Resolution

This is the expected system behavior.

You can add this section via adaptation mode following the below steps:

  1. In the Design facet, click in the Adapt button.
  2. Hold the mouse under the Design facet.
  3. Click on Add Items.
  4. Click on Add Sections.
  5. You will be able to add the section Survey End Message.

Keywords

Survey End Message, Satisfaction Survey, Design, Survey , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer all versions