SAP Knowledge Base Article - Public

2704206 - Contacts Removed from the Contact Folder after Synced to cloud for customer

Symptom

After syncing contacts from outlook to Cloud for Customer using Server Side Add-in, the contact is removed from the Contact Folder

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Outlook.
  2. Go to People folder.
  3. Go to Contacts folder.
  4. Categorize a contact as "SAP Hybris Cloud for Customer Contact".
  5. Now the contact has been removed from the Contact folder.

Cause

When categorizing the contact to SAP Hybris Cloud for Customer it will be mvoed to SAP Hybris Cloud for Customer Contact Folder

Resolution

This is an expected behavior. You can copy and paste a contact from one folder to another if required.

Keywords

server side integration, contact moved, outlook to c4c , KBA , server side integration , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer all versions