SAP Knowledge Base Article - Public

2703987 - PRD gives "Received fatal alert: protocol_version" error message - [LMS]

Symptom

When I try to connect to PRD with correct credentials the following error message is generated:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: javax.net.ssl.SSLException: Received fatal alert: protocol_version

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions
  • Plateau Report Designer

Reproducing the Issue

  1. Enter the VJDBC details, Username, URL and Password
  2. Test Connection
  3. It fails with the message in the Symptom section

Cause

The issue happens because of the OLD Java version in the system

Resolution

  1. Please get the latest version of Java from Oracle Java's official page - https://www.java.com/en/download/
  2. Install the downloaded executable (and remove if you do not need the older versions, the installer will take care of this at the end of the installation by providing you the option to remove the old versions, choose based on your other application requirements) file.
  3. Close the PRD tool, relaunch it and test the same.

Keywords

Received fatal alert: protocol_version, PRD error, PRD not working, PRD SSLException , KBA , LOD-SF-LMS-PRD , Plateau Report Designer , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions