SAP Knowledge Base Article - Public

2701688 - Adhoc jobs failing in Provisioning - KB-1

Symptom

User Sync and Provisioning Sync Adhoc reports are failing. Error description shows Error code as : KB-1
or suddenly the already running adhoc jobs started failing but Job was not modified

Reproducing the Issue

User sync and Permission sync files are not moved to SFTP. On checking in provisioning , found that User sync or Permission Sync job is failing.

Cause

permission issue

Resolution

If a Job was running earlier or you are getting an Error message as : KB-1 , this could be because the Job owner do not have Run permission for the adhoc reports.
As per implementation guide :
permission sync impl guide.png

Job Owner must have Run permission also.
Navigate to BizX => View User permission => search for the user here => click on View permissions. User must have below permissions :
run report permission.png

If not available , add the same from RBP and once permissions are shown in above page , you can run report again.

See Also

Users not Syncing from BizX to Onboarding : https://launchpad.support.sap.com/#/notes/2278872

Keywords

Adhoc report , KB-1 , permission missing to run report , user sync failing , permission sync failing , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508