SAP Knowledge Base Article - Public

2701194 - Withdraw From Approval Button is Grayed out in Shopping Cart

Symptom

You would like to withdraw the Shopping Cart from approval however Withdraw From Approval button is grayed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Home work center
  2. Go to the Self Services and select Self-Services Overview
  3. Go to the Shppping and select Track My Shopping Carts
  4. Open the relevant Shopping Cart
  5. You can see that Withdraw From Approval button is grayed out

Cause

The relevant shopping cart is Rejecetd by approver. When approver reject a request, that request cannot be changed or resubmitted. The rejection is final. Hence the Withdraw From Approval button is grayed out.

Resolution

Approver can use Send back for Revision instead of Reject. If approver rejected the request, the employee who created is informed and the request for approval is removed from manager task list.

Note: The creator of the shopping cart receives this notification in the Inbox sub view of the Work view of the Home work center

Keywords

Withdraw From Approval button is grayed out in shopping cart , Withdraw From Approval , KBA , withdraw from approval button is grayed , withdraw from approval , AP-REQ-IR , Internal Request , Problem

Product

SAP BUSINESS BYDESIGN 1902 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811