SAP Knowledge Base Article - Public

2701094 - Interview Scheduling portlet not showing Interview to be scheduled - Recruiting Management

Symptom

Users are unable to see candidate interviews to be scheduled when using Interview Scheduling.

Environment

  • SAP SuccessFactors Recruiting Management
  • Interview Scheduling

Reproducing the Issue

  1. Move Candidate into the status on the pipeline configured for interviewAssessment
  2. Go to Interview Scheduling 
  3. Screen shows no Interviews to be scheduled (Blank Screen)

Cause

  • Wrong configuration in the XML.
  • Interview Assessment Permissions have not synced with the system.

Resolution

In case this is related to wrong configuration in the XML:

  • You will need to check if the user has permission to initiate the interviewAssessment in the XML.
  • The statuses are case sensitive, so a space wrongly added or a letter in upper case when it doesn't have, etc. The status should match the Status Name.

After checking the configuration in the XML, the permissions for this field or the template have not synched to the system. Then, please, do the following:

**Please note that your partner will need to perform this action as it requires access to provisioning**

  1. Access Provisioning 
  2. Download the Job Requisition Template.
  3. Re upload the Job Requisition Template. 

See Also

How to enable and permission Interview Scheduling - Recruiting Management

Keywords

Candidate not appearing in interview scheduling, Interview Scheduling has no jobs, candidate, appear, not, showing, up, appearing, interview, scheduling, assessment, template, job, requisition, jobs, initiate, schedule, recruiter, hiring, manager. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions