SAP Knowledge Base Article - Public

2700713 - Application Error in Manage Pending Hire - ONB

Symptom

  • Error Message when trying to hire candidate in Manage Pending Hires
  • Can't Hire Candidate from On-boarding
  • An application error occurred. Please try again later, or notify support (with the error information of errorId=af9cf874-ee73-4f4b-b235-ef8c8d9e7b3d, timestamp=2018-10-01T11:27:51.289-0400, and the version information from the current screen) if the issue keeps occurring.

Environment

  • SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Login to On-boarding System 
  2. Go to Manage Pending Hire 
  3. Click On-boarding from the dropdown 
  4. Select the candidate's name
  5. Try to Hire candidate and error message appear

See below screenshot:

NewKBA.png

Cause

  • According to error logs, temporary error message due to BizX not able to ping ONB site 

Resolution

For Customers

  • Please try again after few minutes.
  • If error persist, please create an incident in SAP One Support Launchpad for Product Support to check the error logs.
  • Attach the screenshots of error message for further investigations. 

For Support Engineers

  • Please see internal memo for resolution 

Keywords

  • Application Error Message
  • MPH
  • Can't Hire Candidate 
  • Onboarding
, KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions