SAP Knowledge Base Article - Public

2700403 - Error: “Import failed due to system issues. Create an SAP incident” While Importing Data for Any Object in Data Workbench

Symptom

Your requirement is to import data into the system using Data Workbench. During the import, system throws the error:

Import failed due to system issues. Create an SAP incident.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login to the HTML5 client
  2. Go to Data Workbench workcenter
  3. Go to Import view
  4. Select the radio button for Individual Object
  5. Go to Insert tab
  6. Go to Standard Object tab
  7. Search for the Data Workbench object XYZ (where XYZ represents the object for which data is to be imported)
  8. Select Download Metadata
  9. Fill data in the fields
  10. Save the file
  11. Select Next and Browse for the file
  12. Select Upload
  13. Choose Next
  14. Select Import
  15. System throws error  

Cause

The upload file does not contain all the column headers as per the metadata available for the Data Workbench object

Resolution

From the Import view in Data Workbench, download the metadata available for the Data Workbench object: XYZ. Fill the fields and import the file for the object XYZ in Data Workbench.

Keywords

Import failed due to system issues, Download Metadata , KBA , download metadata , import failed due to system issues , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer all versions