SAP Knowledge Base Article - Public

2700379 - Changed By Field of Account Shows Incorrect User

Symptom

When checking an account information, you notice that the field Changed By is showing a user that should not be authorized to edit this account.

Additionally, you notice that in the Changes tab of the account, the modification made by this user does not appear.

Environment

SAP Cloud for Customer - all versions.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Navigate to the Accounts view.
  3. Open an account.
  4. In the information on the left side of the account screen, you can see that the Changed By field shows the incorrect user.

Cause

This issue happens because the user created an activity for the account. The creation of this activity leads to an update on the business partner summary information, however it is not registered in the Changes tab to avoid data overload inside the account screen.

Resolution

The system works as expected.

Keywords

Customer, Changed On, Access Rights , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer all versions