SAP Knowledge Base Article - Public

2700367 - Delete Completed Visits

Symptom

Users can delete the completed visits.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Choose the Visits view.
  3. Search for XYZ. (XYZ represents visit id)
  4. Check the Status of visit is Completed.
  5. Under Actions column you can see that Delete Icon is Enabled.

Cause

In visits screen, here option to disable the  delete icon for completed visits is currently not possible.

Resolution

The deletion of completed visits is possible. It is an existing system behavior.

Keywords

visits, delete visit , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811