SAP Knowledge Base Article - Public

2700137 - Custom Opportunity Status Not Changing

Symptom

You try to replicate opportunities from CRM to Cloud for Customer (C4C), but the custom status is not updating.

Environment

SAP Cloud for Customer

SAP CRM

Reproducing the Issue

Prerequisites: You have a working integration scenario by using the interface OpportunityReplicationBulkInitiatedByExternalIn.

  1. Replicate an opportunity with a custom status from CRM.
  2. Open the opportunity in C4C.
  3. The status has not updated.

Cause

Even if you maintained LeadLifeCycleStatusCode or LeadUserStatusCode in code list mapping, custom statuses in opportunities skip the code list mapping.

Resolution

You need to maintain the custom statuses for opportunities in Business Configuration work center.

  1. Go to the Business Configuration work center.
  2. Open the Opportunities activity.
  3. Click on Maintain Custom Status.
  4. Add the custom statuses you would like to have.
  5. Save.

Keywords

Opportunity custom status, Opportunity status, OpportunityReplicationBulkInitiatedByExternalIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808