SAP Knowledge Base Article - Public

2700088 - Story based on Live BW connection is stuck at loading screen in SAP Analytics Cloud (SAC)

Symptom

  • Specific story using Live BW connection is not opening correctly, loading forever and no charts are appearing.
  • Story is based on a Live BW model, having a variable also which is being submitted when executing.
  • The story works only when clicking/switching to on any of the pages rapidly after opening it, then data is being shown. Otherwise white screen appears to be loading endless.
  • Creating a new story is also working fine.

Environment

  • SAP Analytics Cloud 2018.16

Reproducing the Issue

  1. Open a specific story.
  2. Submit the variable or just wait until the story starts loading.
  3. Widgets are not appearing, just white screen appears to be loading forever.

Cause

BEx query has changed and has no more input enabled variables, where SAC is trying to launch the variable window each time opening the story.

Resolution

This issue is planned to be fixed in release wave 2018.21.

1. Workaround

  1. Change one of the variables of the BEx query to be input enabled
  2. After opening the story properly, change specify story variables manually per each added model/query.
  3. Don't forget to remove the force opening prompt window flag (deselect the checkbox)
  4. Save the story.
  5. Revert changes performed in BEx query at point #1.

2. Workaround

Switch to another random page quickly before the story gots frozen.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0