SAP Knowledge Base Article - Public

2699860 - Error 'Please Enter a Party With Role Account' while Setting the Ticket to Irrelevant

Symptom

When you set the ticket without account to irrelevant, you get the error 'Please enter a party with role account' and the save fails.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open the ticket 123(where 123 represents ticket ID without account).
  4. Choose the Actions button and select Set As Relevant.

System gives the error 'Please enter a party with role account' and does not save.

Cause

The party role Account is maintained as mandatory in the Business Configuration activity.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Choose the Open Activity List button.
  4. Open the Tickets for Customer Support activity.
  5. Choose the Maintain Involved Parties link.
  6. Here, the party role Account has the Mandatory checkbox selected.

De-select to resolve the issue.

 

Keywords

account save fail ticket irrelevant , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer all versions