SAP Knowledge Base Article - Public

2699724 - Welcome SMS does get send to the candidates on External Career site when candidate creates account .

Symptom

Welcome SMS trigger has  been configured in the instance along with "Email trigger", but when a candidate creates an account in the career site , the  email gets trigged to the candidate , however the sms does not gets triggered .

Reproducing the Issue

  • Go-to any career-site of customer instance .

  • Go-to any open jobs posted, and click on apply .

  • Go-to "Create Account" and fill all the details including mobile number. The SMS configured in "Welcome Candidate" notification does not send any SMS to candidate  .

Cause

This is expected behavior .

Resolution

BizX cannot trigger any SMS to the candidate unless there is an explicit acceptance by the candidate that he/she is okay to receive the SMS.


Reason : BizX should not be sending SMS to candidate unless candidate himself opts-in to start receiving SMS notifications.
This acceptance from candidate is currently captured from the Candidate Profile only, which can be done after the account has been created.

Keywords

KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

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