SAP Knowledge Base Article - Public

2699707 - Manage Documents - External filter grayed out

Symptom

External filter under Manage Documents is appearing grayed out.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

HCM BizX Suite

Reproducing the Issue

When navigating to:

  1. Admin Center
  2. Company Settings 
  3. Manage Documents
  4. Expending filter Options filter option.PNG

"External" filter is appearing grayed out as the following figure demostrates:

External filter.png

Cause

This is caused because the user you are accessing Manage Documents does not have permission to access external documents (which is controlled by Recruiting permissions).

Resolution

The following permission needs to be granted for users in order to have access to external documents:

  • OData API Canditate Export

Navigate to:

  1. Admin Center
  2. Manage Permission Roles
  3. Select the role
  4. Permission...
  5. Recruiting Permissions
  6. Grant OData API Canditate Export permission 

Keywords

Manage Documents, External, external documents, grayed out, cannot select , KBA , LOD-SF-PLT-DOC , Document Management , Problem

Product

SAP SuccessFactors HCM Suite 1805 ; SAP SuccessFactors HCM Suite 1808