SAP Knowledge Base Article - Public

2699303 - Offer approval issue with approver - Recruiting Management

Symptom

System cannot validate the offer approver even though,he or she is active and existing

Image/data in this KBA is from SAP internal systems,sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP Successfactors Recruiting Management (RCM)

Reproducing the Issue

Step 1: Go to admin center -> recruiting -> requisition
Step 2: Check one of the candidate then create an offer
Step 3: Once the offer is created, there's an error just like below screen shot.
1.png

Cause

Below is the possible reason why specific users for this field in offer is causing an error
1. Check if the pre-define user is active
2. Check if in offer detail template the id define for the specific field is userId
3. Check if in employee export will match the userId in offer detail template
4. If all is configured correctly, download the employee export then view it via XML file. It will show you the leading zeroes aside from the number you are seeing in employee export file.

Resolution

If all of the configurations for the offer detail template is configured correctly, download the employee export then view it via xml file. This will show you the leading zeroes in addition to the userId showing up in employee export file. Use it then instead to offer detail template.

See Also

2606667 - How to configure Pre-Defined Offer Approval Workflow- Recruiting

2617686 - Pre-defined Offer Approval Workflow - Recruiting Management

Keywords

Offer, Offer approval, Workflow, , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting 1511 ; SAP SuccessFactors Recruiting 1602 ; SAP SuccessFactors Recruiting 1605 ; SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1702 ; SAP SuccessFactors Recruiting 1705 ; SAP SuccessFactors Recruiting 1708 ; SAP SuccessFactors Recruiting 1711 ; SAP SuccessFactors Recruiting 1802 ; SAP SuccessFactors Recruiting 1805 ; SAP SuccessFactors Recruiting 1808 ; SAP SuccessFactors Recruiting 1811 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1402 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1411 ; SuccessFactors Recruiting 1502 ; SuccessFactors Recruiting 1505 ; SuccessFactors Recruiting 1508