SAP Knowledge Base Article - Public

2699230 - Candidate redirected to homepage or encountering error upon clicking on hyperlink for offer - Recruiting Management

Symptom

Upon receving the offer by candidate, there is a hyperlink included wherein it should redirect you to offer tab. However upon clicking on it , this will redirect you to homepage instead or error
Image/ data in this KBA is from SAP internal systems,sample data, or demo systems. Any resemblance to real data is purely coincidental

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Environment

SAP Successfactors Recruiting Management (RCM)

Reproducing the Issue

Internal user:
Step 1: Once the candidate application has been assessed, the user will move it to offer status.
Step 2: Internal user will create an offer to be send to candidate. 
Step 3: Once done creating the offer, then send it to candidate

Candidate view:
Step 4: Candidate will receive an email containing a link redirecting to offer tab. Click on the hyperlink, it will bring you to homepage or will have an error.
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Cause

Checked whether the source of the link consist of html link. See the sample screen shot below.
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Resolution

 The My Offers tab supports multiple versions of an Offer Letter for the same job requisition, but the candidate can only accept the most recent version. Candidates can view older Offer Letters, offers for other requisitions or any expired offers on the My Offers tab. Once enabled, a recruiting user can add the [[CANDIDATE_OFFER_URL]] token to the offer letter to create a direct link to the online offer.

See Also

2081532 - Offer Approval - Recruiting Management

2606667 - How to configure Pre-Defined Offer Approval Workflow- Recruiting

2560826 - Application Error on Offer Approval

2455568 - Is it possible to disable offer approval?

Keywords

Offer tab, offer, redirect, offer token, html link, candidate, offer link , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem

Product

SAP SuccessFactors Recruiting 1511 ; SAP SuccessFactors Recruiting 1602 ; SAP SuccessFactors Recruiting 1605 ; SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1702 ; SAP SuccessFactors Recruiting 1705 ; SAP SuccessFactors Recruiting 1708 ; SAP SuccessFactors Recruiting 1711 ; SAP SuccessFactors Recruiting 1802 ; SAP SuccessFactors Recruiting 1805 ; SAP SuccessFactors Recruiting 1808 ; SUCCESSFACTORS RECRUITING 1811 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1402 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1411 ; SuccessFactors Recruiting 1502 ; SuccessFactors Recruiting 1505 ; SuccessFactors Recruiting 1508