SAP Knowledge Base Article - Public

2699146 - Unable to See Job Requisition Details - Recruiting Management

Symptom

When working with Job Profile, all operators are unable to see job requisition details even though they have permissions.

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Go to Recruiting Tab
  2. Select the impacted Job requisition
  3. See Job requisition details missing

Cause

  • The Job Role linked to the Job requisition has been deleted.

  • The picklist is not defined for a search filter in the Career Search Settings

  • The specific operator does not have any field permission configured.

  • There is no Job Profile configured to the specific Job Requisition

Resolution

Cause 01: Since the Job Role has been deleted you will need to associate a new role to the affected job requisition.

  1. Go to Admin Center -> Manage Data. The logged in user should have permission to view and edit 'Job Profile'.
  2. In 'Search' , select 'Job Profile' and in the drop down next to it type and search for the job requisition name that is experiencing the issue. Select to view this 'Job Profile'.
  3. Verify that for this job profile the '* role' field is empty and also that the submodule for this is "RCM".
  4. Edit this job profile using "Take Action -> Make Correction".
  5. Select an appropriate 'role' and save this job profile.
  6. Navigate to recruiting tab and open the impacted job req. It should now open fine with no issues.

*Note you may have many Requisitions with the same name you will have to search through each Job requisition that is missing a Role.

Cause 02: The picklist for the filter fields must be correctly configured in both Internal and External Career Search Settings.

  1. Go to Admin Center -> Internal and External Career Search Settings
  2. Scroll down the page and check if any of the filter fields that are listed in the XML do not have a picklist associated here.
  3. Check both tabs at the top: External Site and Internal Site

Cause 03: The specific operator does not have any field permission configured.

  1. Engage your Partners and/or  Professional Services Team to modify the xml configuration and design the permissions as desired.

See Also

2258199 - SCR Form: XML Software Change Request for Requisitions and Recruiting Management - Recruiting Management

2665814 - Job requisitions are blank or not displaying any fields - Recruiting Management

2656682 - User Cannot View or Edit Job Requisition - Recruiting Management

Keywords

Unable to see Job Requisition details; Manage Data; Job requisition details missing; Job requisition blank; 5c2ddc608a0a8575ecd5b7ba817b3ceac7da69c5; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions