When working with Job Profile, all operators are unable to see job requisition details even though they have permissions.
SAP SuccessFactors Recruiting Management (RCM) - All versions
Reproducing the Issue
- Go to Recruiting Tab
- Select the impacted Job requisition
- See Job requisition details missing
- The Job Role linked to the Job requisition has been deleted.
- The picklist is not defined for a search filter in the Career Search Settings
- The specific operator does not have any field permission configured.
- There is no Job Profile configured to the specific Job Requisition
Cause 01: Since the Job Role has been deleted you will need to associate a new role to the affected job requisition.
- Go to Admin Center -> Manage Data. The logged in user should have permission to view and edit 'Job Profile'.
- In 'Search' , select 'Job Profile' and in the drop down next to it type and search for the job requisition name that is experiencing the issue. Select to view this 'Job Profile'.
- Verify that for this job profile the '* role' field is empty and also that the submodule for this is "RCM".
- Edit this job profile using "Take Action -> Make Correction".
- Select an appropriate 'role' and save this job profile.
- Navigate to recruiting tab and open the impacted job req. It should now open fine with no issues.
*Note you may have many Requisitions with the same name you will have to search through each Job requisition that is missing a Role.
Cause 02: The picklist for the filter fields must be correctly configured in both Internal and External Career Search Settings.
- Go to Admin Center -> Internal and External Career Search Settings
- Scroll down the page and check if any of the filter fields that are listed in the XML do not have a picklist associated here.
- Check both tabs at the top: External Site and Internal Site
Cause 03: The specific operator does not have any field permission configured.
- Engage your Partners and/or Professional Services Team to modify the xml configuration and design the permissions as desired.
2258199 - SCR Form: XML Software Change Request for Requisitions and Recruiting Management - Recruiting Management
2665814 - Job requisitions are blank or not displaying any fields - Recruiting Management
2656682 - User Cannot View or Edit Job Requisition - Recruiting Management
Unable to see Job Requisition details; Manage Data; Job requisition details missing; Job requisition blank; 5c2ddc608a0a8575ecd5b7ba817b3ceac7da69c5; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem