SAP Knowledge Base Article - Public

2698657 - Application Error when clicking on View Profile - Recruiting Marketing

Symptom

 When clicking on View Profile in RMK site, appears an Application Error.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. On RMK site, click on the View Profile/Sign-In link

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  2. You will get an Error : The requested operation is not available.


Cause

A possible cause is that the Microsite ID does not match on RCM and RMK.

Resolution

Verify the Microsite ID on RMK according to the following steps:

RMK:

  1. On Career Site Builder, click on Tools

  2. Brand Management

  3. Verify the Microsite ID column for the brand where you got the Application Error
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RCM (SuccessFactors Instance):

  1. Admin Center

  2. Manage Recruiting Sites

  3. On the site that you are having the application error, click on Take Action

  4. Edit

  5. On the Site URL, you will see that the Microsite ID does not match the one in RMK
    3.jpg

After perfoming the steps above, copy the Microsite ID from RCM and copy it to RMK according to the following steps:

  1. On Brand Management, edit the brand desired

  2. Paste the ID on the Microsite ID field

  3. Click on Update

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Keywords

KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions