SAP Knowledge Base Article - Public

2697986 - The Account Hierarchy Includes More than Direct Parent and Child Accounts

Symptom

When selecting Show Complete Hierarchy for an account in the Customers work center, you expect to see the account itself and the associated parent and child accounts. But further accounts are visible on the same and the parental level. In addition, the subordinate structure reaches up to the root account.

Environment

SAP Cloud for Customer Sales / Service

Reproducing the Issue

  1. Go to Customers work Center.
  2. Go to Accounts view.
  3. Select an account.
  4. Select Account Hierarchy tab.
  5. Choose the Show Complete Hierarchy button.
  6. Beside the account itself and accounts on parent and child level, you see further accounts.

Resolution

The Show Complete Hierarchy functionality includes not only the selected account and the direct parent and child accounts. It shows also siblings of account and parent, and the parental hierachy reaches up to the root account. This is the expected system behaviour.

Keywords

related, navigate, sibling, siblings , KBA , LOD-LE-BP-HIE , Business Partner Hierarchy , Problem

Product

SAP Cloud for Customer all versions