SAP Knowledge Base Article - Public

2697876 - Error: "Unable to authenticate" when integrating SAP Analytics Cloud (SAC) & SAP Marketing Cloud

Symptom

  • Unable to authenticate when building connection after integrating SAP Analytics Cloud (SAC) & SAP Marketing Cloud. See the below error:
    "Unable to authenticate. Please ensure your credentials are valid."
    Hybrisscreenshot.jpg

Environment

  • SAP Analytics Cloud 2018.

Cause

  • A mismatch of URL in Provider Name for OAuth 2.0 Identity Provider Configuration in SAP Analytics Cloud and SAP Marketing Cloud.

Resolution

  • Both SAP Analytics Cloud and SAP Marketing Cloud must use the same SAP Cloud Identity Provider (IDP). Provider Name section should have the same URL in SAC Configuration and SAP Marketing Cloud  (Communications system > SAC > Provider Name) under OAuth 2.0 Identity Provider. Pelase see Integration Guide for step by step workflow.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-BR , Digital Boardroom (DiBo) , LOD-ANA-PL , Planning Functionality, Planning Models , LOD-ANA-PR , Predictive Scenarios, Smart Predict , Problem

Product

SAP Analytics Cloud 1.0