SAP Knowledge Base Article - Public

2697544 - Canceled Item Is Not Displayed in Sales Order Preview

Symptom

You have a canceled item in the sales order ABC (ABC represents the Sales Order ID), and if you generate the output of this sales order with the preview button, this canceled item does not appear in the PDF form.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Orders view.
  3. Open the sales order ABC.
  4. Click in the Actions button.
  5. Click on Preview.
  6. The canceled item is not displayed in the generated PDF.

Cause

This is the expected system behavior.

Canceled items are not displayed in the generated output form.

Resolution

If you need the canceled item generated in the PDF form, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Canceled Item, Sales Order, Preview, PDF , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer all versions