SAP Knowledge Base Article - Public

2696961 - Contact Change for Handover Email for Tenant Creation


  • No handover email for credentials received for new instance creation.
  • New tenant created but no credentials to access.
  • Need to change email contact for instance as wrong contact person maintained.


  • BizX
  • Bizx Platform


  • Customer Support team can't trigger this emails to customers
  • Please follow the below process:

In case the customer has not received the handover emails for the tenant created or there is a wrong contact IT person maintained. Please reach out to GCO team who would help you change the IT contact person name in the order and TR (Tenant Request) level and retrigger the handover emails and credentials.


How:  In both the case of IT contact update and re trigger of handover email credentials, the primary requirement is a GCO direct ticket which can be created using below link :


Take the following steps once you reach the portal :  Select your region and priority as applicable. The team would require following details which are mandatory to have your request processed.


  • Customer Name
  • ERP customer number
  • VB order #
  • If IT contact name change then, existing IT contact person and proposed new contact person IT person ID and email.
  • If Handover email retrigger is for a specific product, please add the solution name with associated Tenant ID.



new instance creation, new instance credentials, change contact details instance order. , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


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