SAP Knowledge Base Article - Public

2696930 - Survey Summary Does Not Support Attachments

Symptom

You have attached images when answering a survey, but those images do not appear when you generates the summary for it.

Environment

SAP Cloud for Customer

Reproducing the Issue

The below scenario should be reproduce on FIORI UI.

  1. Go to the Opportunities view.
  2. Open the a opportunity that contains a survey.
  3. Go to the Surveys facet.
  4. Click in the survey that should be answered.
  5. Click in the Attachments icon in the left side of the "Save as Draft" button.
  6. Upload your attachment.
  7. Click in the Close button.
  8. Click in the Submit button.
  9. You can see that the file that you've attached is in the Attachments section.
  10. Click in the More button on Survey section.
  11. Click on Generate Survey Summary.
  12. The file attached in the survey is not included in the summary.

Cause

This is the expected system behavior.

Currently, the system does not support attachments in survey summary form.

Resolution

If you need the files that you've attached in the survey included in the survey summary form, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Survey, Attachments, Summary , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811