SAP Knowledge Base Article - Public

2696302 - Document uploaded to SAP Jam and no preview available; stuck on message "We are converting this document and you will be able to view it soon. A preview is currently unavailable for this file. Please download it to view."

Symptom

A file has been uploaded to SAP Jam. A message appears and remains permanently:

"We are converting this document and you will be able to view it soon. A preview is currently unavailable for this file. Please download it to view."

converting.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Jam

Reproducing the Issue

  1. In an SAP Jam group go to 'Content' and select 'Upload'
  2. Upload a document

Cause

  • Can be caused by various issues, most common issue is a performance issue with the respective data center. 
  • SAP Jam does not retry conversions when this issue occurs

Resolution

Re-upload the document

Keywords

error, stuck, "does not display" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content & File Sharing/Upload , Problem

Product

SAP JAM COLLABORATION 1811 ; SAP Jam 1207 ; SAP Jam 1210 ; SAP Jam 1302 ; SAP Jam 1305 ; SAP Jam 1308 ; SAP Jam 1311 ; SAP Jam 1402 ; SAP Jam 1405 ; SAP Jam 1408 ; SAP Jam 1411 ; SAP Jam 1502 ; SAP Jam 1505 ; SAP Jam 1508 ; SAP Jam 1511 ; SAP Jam 1602 ; SAP Jam 1605 ; SAP Jam Collaboration 1608 ; SAP Jam Collaboration 1611 ; SAP Jam Collaboration 1702 ; SAP Jam Collaboration 1705 ; SAP Jam Collaboration 1708 ; SAP Jam Collaboration 1711 ; SAP Jam Collaboration 1802 ; SAP Jam Collaboration 1805 ; SAP Jam Collaboration 1808