SAP Knowledge Base Article - Public

2696206 - Access Denied Error or Unexpected Failure - Interview Scheduling

Symptom

When a user clicks on Interview Scheduling, they receive the following error:

The requested operation is not available. 

The problem is due the following reason(s):

  • Access Denied Error or Unexpected failure.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Click on Interview Scheduling

2. The following error is received:

Screenshot 1.jpg

The requested operation is not available. 

The problem is due the following reason(s):

  • Access Denied Error or Unexpected failure.

Please try again or contact your administrator.

Cause

This error can be caused by the timezone of the user not being set.

Resolution

Set the timezone of the user:

  1. Open Admin Centre 
  2. Manage Users
  3. Edit the user and select a time zone

Note: there are many possible causes of this error. If this does not resolve the issue, please create an incident for our Cloud Product Support team.

Keywords

Interview Scheduling; access; denied; unexpected failure; error; user , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions