SAP Knowledge Base Article - Public

2696015 - How To - Use Forgot Password Functionality - Onboarding [Security] [Password]

Symptom

How to use forgot password functionality of SAP SuccessFactors Onboarding

Environment

SAP SuccessFactors Onboarding

Cause

  • New hire(s) forgot their password
  • Multiple try of entering credentials
  • New hire(s) locked out in the system

Resolution

There are 2 ways to use forgot password, see below instruction.

Provide Candidates Reset Password Link Manually

  1. Share the standard Onboarding link to candidate, see KBA 2635937
  2. Add the following string after the link '/RecoveryPassword.aspx?Account=[InsertOnboardingAccountID]

    e.g. https://onboarding8.successfactors.com/ONBPREM/RecoveryPassword.aspx?Account=ONBID

  3. Candidate will need to enter the Onboarding username/loginID to proceed resetting the account password
  4. A security question will be asked after submitting the username/loginID, screenshot below for better understanding

    2018-09-20_7-25-13.png

Forgot Password Link in Onboarding Welcome Message

  1. Candidate will use the Paperwork link
  2. Candidate will direct to Onboarding login page and click the 'Forgot Password' button
  3. Candidate will need to enter the Onboarding username/loginID to proceed resetting the account password
  4. A security question will be asked after submitting the username/loginID, screenshot below for better understanding

    2018-09-20_7-46-33.png

See Also

Help the Knowledge Base Community

  • Any feedback with this KBA? Please rate this article 1 star is the lowest and 5 is the highest, you may also add constructive feedback to help improve our KBAs.
  • Have a concern with this KBA or found dead links? Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we are ready to assist you. Kindly provide the following information.
    • KBA Article being reported
    • The concern with the KBA

Keywords

SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, Forgot Password, Unknown Password, Reset Password, Send Password, Change Password, Security, User, Account, Login Name problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508