2696015 - How to use Forgot Password Functionality - Onboarding 1.0

How to use forgot password functionality of SAP SuccessFactors Onboarding 1.0

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

SAP SuccessFactors Onboarding 1.0

• New hire(s) forgot their password
• Multiple try of entering credentials
• New hire(s) locked out in the system

There are 2 ways to use forgot password, see below instruction.

Provide Candidates Reset Password Link Manually

1. Share the standard Onboarding link to candidate, see KBA 2635937
   
2. Add the following string after the link '/RecoveryPassword.aspx?Account=[InsertOnboardingAccountID]
   
   e.g. https://onboarding8.successfactors.com/ONBPREM/RecoveryPassword.aspx?Account=ONBID
   
   
3. Candidate will need to enter the Onboarding username/loginID to proceed resetting the account password
4. A security question will be asked after submitting the username/loginID, screenshot below for better understanding
   
   

Forgot Password Link in Onboarding Welcome Message

1. Candidate will use the Paperwork link
2. Candidate will direct to Onboarding login page and click the 'Forgot Password' button
3. Candidate will need to enter the Onboarding username/loginID to proceed resetting the account password
4. A security question will be asked after submitting the username/loginID, screenshot below for better understanding
   
   

Onboarding, 1.0, Forgot Password, Unknown, Reset, Send, Change, Security, User, Account, Login , KBA , LOD-SF-OBD , Onboarding , How To