SAP Knowledge Base Article - Public

2695771 - Certain font characters do not appear in a form template preview

Symptom

You have a form template with certain characters in a langauge other than English. The foreign language characters do not appear in the preview (in Chrome, IE or Edge) but appear when you download the template and open in Adobe Reader.

Reproducing the Issue

  1. Preview a form template with certain characters in langauge other than English (Open in IE , Chrome or Edge).

         You do not see the characters.

   2.  Download the form template and open in Adobe Reader. The characters are visible.

Cause

This is a browser related issue where the browser may or may not support the foreign language.

Resolution

When you open the template in IE, you will get an option to Enable JavaScript. Enable it and you can see the characters.

This option is not available in Chrome or Edge as they do not use Adobe extensions by default.

Keywords

form template, preview, Enable JavaScript, font, characters, missing characters , KBA , form template , preview , enable javascript , font , characters , missing characters , AP-RC-OUT , Output Management , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811