SAP Knowledge Base Article - Public

2695718 - You do Not See The Expected ResultsFor the My Contacts Query

Symptom

When you are executing the My Contacts query in the Contacts OWL, the system does not return your expected result.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Select the My Contacts query from the drop down list.
  4. The result is not what you expect.

Resolution

The My Contacts query is designed to display the following search results:

My Contacts are the Contacts of the My Account and My Accounts are all Accounts where the logged in User is part of the Account team or the Account's Territory team, this semantic will not be changed.

Contacts are displayed in one of three standard filters, described below:

All : All contacts of all accounts that you are authorized to access.
My Contacts : All contacts of all accounts for which you are assigned as a member of the account team.
My Team's Contacts : All contacts of all accounts for which you are assigned as a member of the account team, and, if you are a sales manager, all contacts of all accounts for which any subordinate of yours is assigned as a member of the account team.

Keywords

KBA , query , my contacts , owl , result , search , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C CORE 1805 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811