SAP Knowledge Base Article - Public

2695541 - Campaigns Sends E-mails without Hyperlink for Surveys

Symptom

You are trying to sending out Campaigns with hyperlinks from surveys and the recipient is not receiving the hyperlink via e-mail.

Environment

SAP Cloud for Customer

Cause

The Campaign member is a corporate Account. Currently the system only supports sending surveys links to Business Partner that are persons: Individual Customers, Employees and Contacts.

Resolution

This is expected system behavior.

Keywords

KBA , surveys , campaigns , LOD-CRM-MKT-CAM , Campaigns , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer all versions