SAP Knowledge Base Article - Public

2694918 - Learning Data Extract file missing

Symptom

Particular LMS Data Extract files for one specific day are missing, but next day files were or are present.

Environment

  • SAP SuccessFactors Learning Management System (LMS) - all versions
  • Data Services Extract agreement

Cause

This is generally due to a release or upgrade of LMS causes downtime and the data is not populated and delivered that day.

Resolution

Data during these scheduled maintenance downtimes are provided inside the next days files.
*Note if next day files are not present, submit an inicident to Customer Success to investigate.

See Also

  • 2685302 - Data Services - Missing record from the extract
  • 2587158 - LMS: Request to generate delta and key extract of their Pre-prod
  • 2652353 - Delta file missing record which was modified

Keywords

SAP SF successfactors LMS learning DSE D.S.E. data extract extracts service services file missing merged sftp didn't come through export following day delta key files , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-DSE , Data Services Extracts , Problem

Product

SAP SuccessFactors Learning all versions