SAP Knowledge Base Article - Public

2694776 - Members Not Contacted with Reason 'Not Relevant'

Symptom

You have created a campaign and executed it, but the members of the target group were not contacted with the reason 'Not Relevant'.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. Open the campaign ABC (ABC represents the campaign ID).
  4. Go to the Execution Details facet.
  5. Query for "Not Contacted" members.
  6. The column "Reason" appears as 'Not Relevant'.

Cause

The members were not contacted because they are employees and the flag 'Include Employees' has not been checked when creating the campaign ABC.

Resolution

This is the system expected behavior.

When creating a campaign for employees, you need to perform the below steps:

  1. Go to the Sales Campaigns work center.
  2. Go to the Campaigns view.
  3. Create a new campaign.
  4. Go to the Build facet.
  5. Add a target group.
  6. Flag the checkbox for 'Include Employees'.
  7. Maintain the rest of the configuration of the campaign and save.

include employees.jpg

To have that option enabled, make sure that the question 'You can execute Campaigns for Employees added in the Target Group' is maintained in the system scope. Steps to maintain are the below:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Topics view.
  3. Edit Project Scope.
  4. Go to the step 4 'Questions'.
  5. Expand Sales Campaign -> Campaign Management -> Campaign Execution.
  6. Mark the option 'You can execute Campaigns for Employees added in the Target Group'.

Keywords

KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811