SAP Knowledge Base Article - Public

2694432 - Task "No approver found; task is unassigned" on Contract or Sales Document

Symptom

  • You have a Contract or Sales Order with status In Preparation that cannot be deleted, canceled or processed further.
  • The Approval Task cannot be assigned and raises this warning: "No approver found; task is unassigned"
  • An Information Message is also displayed: "Submit of contract requested; approval necessary"
  • The Sales Order  or Contract Approval task remain unassigned under Business Task Management.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders Work Center.
  2. Go to the Contracts or Sales Orders View.
  3. Search for XXX and select it (XXX stands for the Document ID).

Its status is In Preparation; the Delete button is grayed out

  1. Edit the Document and navigate to the Approval Process tab.
  • The approval task is grayed out: "No approver found; task is unassigned"
  • An Information Message is also displayed: "Submit of contract requested; approval necessary"
  1. Go to the Application and User Management work center.
  2. Go to the Approval Processes view.
  3. Select the Approval Process for Sales Order or Contract

The process is still active with this Work distribution rule: Reporting Line Unit Manager for Employee Responsible.

Note: the Employee responsible is maintained on the Contract or Sales Document under Organizational Assignment.

Cause

  • There is no manager maintained in the Employee Responsible Master Data and no manager maintained for the Reporting Line Unit either.
  • The system always checks for the Org Unit Manager of the Org Unit of the Employee Responsible and searches up the hierarchy.
  • Since there is no Org Unit Manager maintained for the Org Unit and also at higher level, no approver can be determined for Document XXX.

Resolution

  1. Go to the Organizational Management work center. 
  2. Go to the Org Structures view.
  3. Search and Edit the Org Unit DEF. (DEF represents the Org unit for the Employee Responsible)
  4. Maintain the Org Unit Manager under General tab.
  5. Click Activate and select Activate Selected Structure.
  6. Click Save and Close.  

 

  1. Go to the Application and User Management work center.
  2. Go to Business Task Management.
  3. Show: Unassigned and search for the relevant task with the document ID XXX.
  4. Select the task and Click Determine Assignment.

The manager maintained in Org Unit DEF receives an approval notification or can check approval tasks in Manage my Area - Approval.
Once the task is approved, you can finish processing your document

Keywords

Approval rule; not working; BTM; task;  not assigned; Approval task; unassigned; manager, Org Unit, règles d'approbation, contrat, commande d'achat, tâche d'approbation, grayed out, greyed out, grisée, bloqué , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions