Global Search is Not Working When Searched With Email Address
SAP CLOUD FOR CUSTOMER
Reproducing the Issue
- Go to the view Global Search on top right corner.
- Choose the Category E-Mails.
- Enter the email address email@example.com into search bar.
- Choose the button Enter.
- Observe that Email XYZ (XYZ represent email id) is not shown in search results.
It is an existing system behavior. Global Search for email doesn't search on email address but rather by using Description or Party names.
Global Search for email doesn't search on email address but rather by using Description or Party names.
If the email address is part of these names then it will be found and one may think it was the actual address. For example a search by " firstname.lastname@example.org" will return emails like DEF (DEF represents email id)that have the description "Action-Required: Office 365 Email Protection( email@example.com)". this was returned because the address is part of the description. In case of searching by " firstname.lastname@example.org" it doesn't find any email having that string in description or some Party name.
Another example is if you search with email@example.com it will find email example because the customer name is "Example2".
*example2 represents the name of customer and firstname.lastname@example.org represents email id.
Email search, global search with email id , KBA , LOD-CRM-ACT , Activities , Problem