SAP Knowledge Base Article - Public

2694063 - SystemUnenrollmentNotification sent out when Virtual Segment is unticked in Schedule Offering

Symptom

 SystemUnenrollmentNotification sent out when Virtual Segment is unticked in Schedule Offering

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Go to Schedule Offering
  2. Untick  the ‘Segment is virtual’ box
  3. All users for this schedule offering then receive SystemUnenrollmentNotification notification.

UntickVirtualSegmentEdited.jpg

Cause

This is working as designed.

When a user enrolls in a Schedule Offering with virtual session they are also enrolled into that ( webex etc ).

If an admin unchecks the "Segment is Virtual" option user will be notified.

Resolution

This is expected Behavior.

If you wish to have cancellation notification not be sent out to participants when "Segment is Virtual"is unchecked.

This is not possible without having bad/unwanted data in the system so this would not be advised.

Keywords

Virtual Segment, Segment, Schedule Offering, Webex, Virtual Session, SystemUnenrollmentNotification, Notification, Notifications, LMS, Cancellation Notification, Unenrollment Notification, Cancelled Segment , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-VLS , LMS Virtual Learning System , How To

Product

SAP SuccessFactors Learning all versions