SAP Knowledge Base Article - Public

2693896 - Import Content Tool error - Unable to deploy the zip file

Symptom

When using the Import Content Tool, after scheduling the job to run, an error shows up.

"Unable to deploy the zip file for [removed]..Could not create folder "sftp://[removed]/[removed]/[removed].". Please check your settings."

Environment

SAP SuccessFactors Learning Management Solution (LMS) - b1711, b1802, and b1805

Reproducing the Issue

  1. Setup Deployment location 
  2. Content->Tools-Import Content 
  3. Import the content zip 
  4. Go through the steps 
  5. Run the import as soon as possible and schedule the job 
  6. Error is seen

Cause

The issue is due to content package ID which is auto generated. The one that is created by system is based on prefix and systemID from manifest file and is of 30 char long length. This generated package ID ends with '.'(dot) at the last and folder will be created with this package ID. Since there is no provision to create a folder that ends with "Dot" it fails.

Resolution

This issue is fixed in b1808 as per LRN-35854

Workaround:

  1. Go to Import Content Tool
  2. Choose to import the ZIP file
  3. Rather than leaving the Content Package blank, place an ID
  4. Import the content

Keywords

content import tool articulate 1.2 scorm zip error dot . unable to deploy zip could not create folder , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805