SAP Knowledge Base Article - Public

2693712 - Instructors associated to an item are not available to be selected as Observers

Symptom

For an item which requires the User to select an Observer, the list of Observer(s) available for the user does not contain the total number configured by the admin.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. User is assigned an item where the 'Request Observation' option is required to complete the item
  2. Within the list available for the user to select, the Observer(s) which they were expecting to be there is not available to select

Instructor.jpg

Cause

The instructor who is configured by an admin to teach the course does not have a related user associated.

Resolution

  1. Navigate to Learning > Instructors > search for Instructor and open record in edit mode
  2. On the Summary Tab, locate the Related User section and select the necessary user. Select Apply Changes
  3. When the user checks the Item again, the Observer(s) are now available to select

Instructor update.jpg

Keywords

Observers, Instructors, related user, observation requests, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-ITE , LMS Items , How To

Product

SAP SuccessFactors Learning all versions