For an item which requires the User to select an Observer, the list of Observer(s) available for the user does not contain the total number configured by the admin.
SuccessFactors Learning Management System (LMS) - All Supported Versions
Reproducing the Issue
User is assigned an item where the 'Request Observation' option is required to complete the item
Within the list available for the user to select, the Observer(s) which they were expecting to be there is not available to select
The instructor who is configured by an admin to teach the course does not have a related user associated.
- Navigate to Learning > Instructors > search for Instructor and open record in edit mode
- On the Summary Tab, locate the Related User section and select the necessary user. Select Apply Changes
- When the user checks the Item again, the Observer(s) are now available to select
Observers, Instructors, related user, observation requests, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-ITE , LMS Items , How To