SAP Knowledge Base Article - Public

2693570 - Sales Quote displays the following error message: Please Check Party with role Sales Unit, it does not belong to seller company 1000 (XYZ)

Symptom

The Sales Quote displays the following error message 'Please check party with role Sales Unit, it does not belong to seller company 1000 (XYZ).

Environment

SAP Hybris CLoud For Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Choose Sales Quotes view.
  3. Find XYZ (XYZ represents quote ID)
  4. Open the quote.

Following error message is displayed at the bottom: 'Please check party with role Sales Unit, it does not belong to seller company 1000 (XYZ)'.

Cause

The error message ‘Party with role Sales Unit does not belong to company’ is raised, as the sales unit is not within the company.

Resolution

In this case you have the following possibilities:

A) Change the determination, so that a sales unit is found, which fits to your seller company.
A rule should be maintained in the system as following:

1. Go to the Organizational Management work center.
2. Go to the Work Distribution view.
3. Edit the relevant Sales Unit for Sales.
4. Add the Company XYZ in the field Company.
5. Enter the responsible Sales Unit.

B) In case you need to fix the issue for only this sales quote, you can change sales unit manually to a sales unit from the seller company to do this.

  1. Open the Quote
  2. Go to involved parties tab.
  3. Delete the sales unit.
  4. Add the new valid sales unit.
  5. Save.

Keywords

Sales quote, , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP HYBRIS C4C CORE 1808