SAP Knowledge Base Article - Public

2693542 - Exclusive Search for Accounts Returns Wrong Numbers

Symptom

You are searching for Accounts using the Exclude function; the Exclude search is for Sales Organisations.

Environment

SAP Cloud for Customers

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Open the Advanced Filters.
  4. Open More Options for the field Sales Organisation.
  5. Tick the But Exclude box.
  6. Enter the Sales Org ABC (ABC stands for a Sales Organisation) and click OK.
  7. Click Go.

Result: the search results return Accounts that have the Sales Org ABC maintained in the Sales Data.

Cause

The Accounts also have another Sales Org XYZ maintained in the Sales Data and this is what is being found by the Exclude search. The constraint is false for Sales Org ABC but it is true for Sales Org XYZ.

Resolution

This is the expected system behaviour.

Keywords

exclude search, but exclude, advanced filter, accounts, sales organization , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions