SAP Knowledge Base Article - Public

2693436 - Workflow not showing in To do action Item

Symptom

Workflow is visible under manage pending workflow request with processor, but processor cannot see workflow in his/her Todo action item.

Environment

Successfactor Employee Center: Workflow Managment

Cause

This issue may be faced if in your workflow configuration "No Approver Behavior" has been configured as a stop workflow and position object has been used as an approver.

Workflow_stop Behvior.jpg

If this position is vancant, the workflow will be not assigned to any processor. Once you assign responsible person to this position, system will reassign the workflow to the newly assigned person, but person will see no approval item in pending request screen.

Resolution

This is expected behavior of the system. To do list is static and it only gets updated if workflow request is changed or updated.

Workaround:

User can go to "View My Pending Request" and approve the workflow from there.

Admin can update processor one more time under "Manage workflow Request" and then the user will be able to see approval item in Todo action item.

Keywords

Pending request, ToDo, approver, missing , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors HCM Core 1808 ; SUCCESSFACTORS BIZX CORE 1811 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508