SAP Knowledge Base Article - Public

2693406 - Problem (Issue) - Asynchronous Task is Completed with Error (DHS TNC Forms Unsigned] - Onboarding [E-Verify]


E-Verify activity received an 'Asynchronous task is completed with error.' message when case status of E-Verify is under DHS TNC Forms Unsigned.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Activity of Candidate
  2. When opening the activity the error message shows: 'Asynchronous task is completed with error.'


The reason for this error varies from time to time. This error is due to non-sync in the status of the activity in the Department of Homeland Security and SAP SuccessFactors Onboarding. Below is the error received in the back-end.

  • EVerifyReferTNCRetrieveRDCAsyncTask
  • An error occurred while executing the task.
  • Error Code 00-00033
  • Invalid case state for current operation


This will be processed via E-Verify directly.

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and provide the following information.

  • Affected Candidate
  • Affected Assignee of the Activity
  • Support Access
  • When did the issue receive?


  • SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD
  • e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, DHS Tentative Nonconfirmation (TNC)
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the solution, answer, result, resolution, way out, fix, the panacea; key, formula, explanation, interpretation , KBA , #sfobdneedtopublished , #sfobdeverify , #sfobdissue , #sfobdproblem , LOD-SF-OBD-EVF , e-Verify , Problem


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