SAP Knowledge Base Article - Public

2693406 - Problem (Issue) - Asynchronous Task is Completed with Error (DHS TNC Forms Unsigned] - Onboarding [E-Verify]

Symptom

E-Verify activity received an 'Asynchronous task is completed with error.' message when case status of E-Verify is under DHS TNC Forms Unsigned.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Activity of Candidate
  2. When opening the activity the error message shows: 'Asynchronous task is completed with error.'

Cause

The reason for this error varies from time to time. This error is due to non-sync in the status of the activity in the Department of Homeland Security and SAP SuccessFactors Onboarding. Below is the error received in the back-end.

  • EVerifyReferTNCRetrieveRDCAsyncTask
  • An error occurred while executing the task.
  • Error Code 00-00033
  • Invalid case state for current operation

Resolution

This will be processed via E-Verify directly.

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and provide the following information.

  • Affected Candidate
  • Affected Assignee of the Activity
  • Support Access
  • When did the issue receive?

Keywords

  • SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD
  • e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, DHS Tentative Nonconfirmation (TNC)
problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
the solution, answer, result, resolution, way out, fix, the panacea; key, formula, explanation, interpretation , KBA , #sfobdneedtopublished , #sfobdeverify , #sfobdproblem , #sfobdissue , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805