SAP Knowledge Base Article - Public

2693402 - LMS: "The user name and/or the electronic signature you entered are not correct."

Symptom

  • Admin E-signature PIN does not work when logged in via BIZX but works when logged in via LMS nativelogin.
  • Error: "The user name and/or the electronic signature you entered are not correct."

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Log in via BIZX.
  2. Record learning for a user.
  3. In the E-Signature page, input the correct Admin ID and PIN combination.
  4. Error will be received.

Cause

The Admin ID in LMS is not exactly the same as the BIZX User ID, including the letter case (e.g. BIZX User ID = ABCD, LMS Admin ID = Abcd).

Resolution

For the E-signature to work, BIZX User ID, BIZX User Name, LMS User ID, and LMS Admin should be exactly the same.

Keywords

e-signature, PIN, esignature, esig, e-sig, verify, learning, LMS , KBA , LOD-SF-LMS-ESG , e-signature , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions