- Admin E-signature PIN does not work when logged in via BIZX but works when logged in via LMS nativelogin.
- Error: "The user name and/or the electronic signature you entered are not correct."
SAP Successfactors Learning Management System (LMS)
Reproducing the Issue
- Log in via BIZX.
- Record learning for a user.
- In the E-Signature page, input the correct Admin ID and PIN combination.
- Error will be received.
The Admin ID in LMS is not exactly the same as the BIZX User ID, including the letter case (e.g. BIZX User ID = ABCD, LMS Admin ID = Abcd).
For the E-signature to work, BIZX User ID, BIZX User Name, LMS User ID, and LMS Admin should be exactly the same.
e-signature, PIN, esignature, esig, e-sig, verify, learning, LMS , KBA , LOD-SF-LMS-ESG , e-signature , LOD-SF-LMS , SuccessFactors Learning , Problem