SAP Knowledge Base Article - Public

2693333 - SAP Analytics Cloud (SAC) can not re-establish the Direct Live Connection to BI system during the current SAC user session if the remote system is once disconnected (eg. BI session timeout)

Symptom

  • SAP Analytics Cloud can not re-establish the Direct Live Connection to BI system during the current SAC user session if the remote system is once disconnected (eg. BI session timeout)
  • Error: Unable to retrieve data from the datasource. Error: [[object Object]]
  • Once you get receive this error, you are not able to open any story consuming the same Live Data connection, until you log off then log back SAP Analytics Cloud
  • The issue occurs in both Password Authentication, and SAML SSO Authentication

SAC disconnect.png

Environment

  • SAP Analytics Cloud
  • Live Universe Connect 

Reproducing the Issue

  1. Define a Direct Live universe connection to a BI system.
  2. Create a model using the connection.
  3. Create a story using the model.
  4. Logout from SAP Analytics Cloud
  5. Login to SAP Analytics Cloud
  6. Open the story
  7. Enter the BI user credentials
  8. Story is displayed with data, and refresh the data.
  9. After a period of time, the underlying BI session times out.  (To simulate a timeout, you could also open the CMC of the BI system and end the BI user session manually)
  10. Click Refresh button in the story
  11. Error message shows: Unable to retrieve data from the datasource
  12. Close and re-open the story, or open any other story using the same connection, then it shows the same error.
  13. It is not possible to reconnect the remote system (BI) again during the current SAP Analytics Cloud user session.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.   The current plan is to release the fix in Wave 2018.19.  Please note it is subject to change.

Workaround:

  1. Log out SAP Analytics Cloud
  2. Log in SAP Analytics Cloud
  3. Refresh the story

See Also

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Keywords

FPA15-11648, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, BIP, BOE,  BusinessObjects Enterprise, intelligence, 4.2 ,  4.x, LUC, Connector , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0